Position Tile: Counter Sales Associates

Classification: Regular, Full-time

Reports to: Branch Manager

Supervises: N/A

Primary Function

The Counter Sales Associate is responsible for providing assistance to customers during the sales/purchase process and for responding to customer inquiries in a professional manner. The Counter Sales Associate is responsible for maintaining a strong product knowledge and is encouraged to market and promote new products as well as product specials. The Counter Sales Associate also assists with warehouse functions as appropriate.

Essential Responsibilities

  • Assists customers (in person or over the phone) during a sales process in an effective and efficient manner that encourages return business.
  • Accurately conducts the sales transactions at the Counter or by phone by appropriately entering the customer order in the computer system.
  • Maintains an awareness of all product knowledge information and promotions. Suggests replacement/alternative products when appropriate.
  • Maintains a working knowledge of the entire sales process from start to finish (including the order, billing, delivery and payment process).
  • Picks and fills product orders as appropriate. Assures that orders leaving the warehouse are accompanied with the appropriate documentation and have been checked for accuracy.
  • Purchase special orders for customers, as per company procedure. Expedite purchases orders when necessary.
  • Processes product returns assuring that all documentation is collected and accurately entered into the computer system. Returns all products back to the appropriate location.
  • Generates product stock requests as appropriate. Purchase special orders for customers, as per company procedure. Expedite purchases orders when necessary.
  • Consults with Credit department regarding outstanding customer accounts that place a hold on the release of an order/ticket.
  • Assists in maintaining the counter and product display area assuring a safe, clean and orderly environment. Assembles and stocks product displays and shelves and prepares customer refreshments.
  • Consults with other branches regarding inventory checks and stock transfer requests.
  • Places follow-up calls to open will call customers regarding merchandise being held.
  • Assist in warehouse duties such as stocking and labeling shelves, inventory of goods, etc. in a manner which assures an orderly and safe work environment.
  • Maintains a positive working relationship with all staff throughout the organization.
  • Observes customer opportunities and problems and reports them to Branch Manager.

Other Responsibilities

  • Assists with the shipping and receiving processes as needed.
  • Completes stock checks for the Purchasing Department.
  • Reports suspicious activities immediately to a member of the management team.
  • Maintains awareness of the market, competition, and economic conditions that may affect sales of company products.
  • Continuously maintain a professional appearance in dress and conduct.
  • Performs other duties as instructed or required to successfully complete the job.

Necessary Qualifications

  • High school diploma or equivalent, as determined by the company.
  • Strong mathematical ability.
  • Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
  • Basic familiarity with the use of a personal computer.
  • Demonstrated ability to communicate clearly and concisely in written and verbal formats.
  • Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
  • Ability to work well in a team environment.
  • Strong customer service orientation.
  • Clean driving record.
  • Appropriate transportation to other area locations to fill in as needed for shortages, vacations, etc.

Physical Ability Requirements

  • Ability to stand and walk for prolonged periods of time.
  • Ability to utilize a computer keyboard, computer monitor, and telephone.
  • Ability to routinely lift, carry, and otherwise transport work-related materials that frequently weigh up to 70 lbs. and that may occasionally weigh in excess of 70 lbs.

please send resume and/or application to hr@loebelectric.com or
fax 614.294.8142.
Absolutely NO phone calls


Current Openings

> Counter Sales